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Shopify Integration

Integrate your AI agents with Shopify to provide intelligent customer support, product recommendations, and automated assistance.

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Overview

The Shopify integration allows your Agentix agents to:

• Access product information from your store
• Process customer orders and inquiries
• Provide personalized product recommendations
• Handle customer support requests
• Sync customer data and purchase history

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Setup Process

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Prerequisites

Before setting up the integration, ensure you have:

• An active Shopify store
• Admin access to your Shopify store
• An Agentix account with integration permissions
• API access enabled in Shopify

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Installation Steps

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Configuration Options

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Store Settings

Configure how your agent interacts with your Shopify store:

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Product Access

• Product Catalog: Full access to product information
• Inventory Levels: Real-time stock availability
• Pricing Information: Current prices and discounts
• Product Variants: Size, color, and other options

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Customer Data

• Customer Profiles: Access to customer information
• Order History: Previous purchases and preferences
• Wishlist Items: Saved products and favorites
• Support Tickets: Previous support interactions

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Agent Behavior

Customize how your agent handles Shopify interactions:

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Product Recommendations

• Personalized Suggestions: Based on customer history
• Cross-sell Opportunities: Related product recommendations
• Upsell Strategies: Higher-value product suggestions
• Seasonal Recommendations: Time-based product suggestions

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Customer Support

• Order Status: Check order progress and shipping
• Return Processing: Handle return requests and policies
• Product Questions: Answer product-specific inquiries
• Technical Support: Help with store features and usage

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Features & Capabilities

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Product Information

Your agent can provide detailed product information:

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Product Details

• Descriptions: Full product descriptions and features
• Specifications: Technical details and specifications
• Images: Product images and galleries
• Reviews: Customer reviews and ratings

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Availability

• Stock Status: Real-time inventory levels
• Shipping Information: Delivery times and options
• Store Locations: Physical store availability
• Restock Notifications: When products will be available

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Order Management

Handle customer orders and inquiries:

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Order Processing

• Order Lookup: Find orders by number or email
• Status Updates: Current order status and tracking
• Modification Requests: Change orders before shipping
• Cancellation Processing: Cancel orders when possible

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Shipping & Delivery

• Shipping Options: Available shipping methods
• Delivery Estimates: Expected delivery times
• Tracking Information: Package tracking details
• International Shipping: Global delivery options

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Customer Service

Provide comprehensive customer support:

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Common Inquiries

• Product Questions: Detailed product information
• Size Guides: Sizing charts and recommendations
• Care Instructions: Product care and maintenance
• Warranty Information: Warranty terms and coverage

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Support Tickets

• Issue Tracking: Monitor and resolve customer issues
• Escalation Rules: When to transfer to human agents
• Resolution Tracking: Track issue resolution progress
• Follow-up Actions: Automated follow-up procedures

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Advanced Features

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Personalization

Create personalized shopping experiences:

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Customer Segmentation

• Purchase History: Based on previous purchases
• Browsing Behavior: Current website activity
• Demographics: Age, location, and preferences
• Engagement Level: Interaction frequency and depth

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Dynamic Content

• Personalized Recommendations: Tailored product suggestions
• Custom Pricing: Special offers and discounts
• Targeted Messaging: Relevant communication
• Behavioral Triggers: Action-based responses

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Analytics Integration

Track and analyze integration performance:

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Performance Metrics

• Conversion Rates: From chat to purchase
• Customer Satisfaction: Support quality ratings
• Response Accuracy: Correct information provided
• Engagement Levels: User interaction depth

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Business Intelligence

• Sales Attribution: Chat-driven sales tracking
• Customer Insights: Behavior patterns and preferences
• Product Performance: Popular products and categories
• Support Efficiency: Resolution times and success rates

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Webhook Configuration

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Event Types

Configure webhooks for real-time updates:

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Order Events

• Order Created: New order notifications
• Order Updated: Status change notifications
• Order Cancelled: Cancellation alerts
• Order Fulfilled: Completion notifications

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Customer Events

• Customer Created: New customer registrations
• Customer Updated: Profile change notifications
• Customer Deleted: Account deletion alerts
• Login Events: Customer authentication

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Product Events

• Product Created: New product additions
• Product Updated: Information changes
• Inventory Changes: Stock level updates
• Price Changes: Pricing modifications

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Webhook Security

Secure your webhook endpoints:

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Authentication

• HMAC Verification: Verify webhook authenticity
• API Keys: Secure API key authentication
• IP Whitelisting: Restrict access by IP address
• Rate Limiting: Prevent abuse and overload

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Error Handling

• Retry Logic: Automatic retry for failed webhooks
• Dead Letter Queue: Store failed webhook attempts
• Monitoring: Track webhook success and failure rates
• Alerting: Notify on webhook failures

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Testing & Validation

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Integration Testing

Test your Shopify integration thoroughly:

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Connection Testing

• API Connectivity: Verify API access and permissions
• Data Synchronization: Ensure data consistency
• Webhook Delivery: Test webhook functionality
• Error Handling: Verify error response handling

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Agent Testing

• Product Queries: Test product information retrieval
• Order Lookup: Verify order status checking
• Customer Support: Test support scenario handling
• Recommendation Engine: Validate product suggestions

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Performance Testing

Ensure optimal performance:

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Load Testing

• Concurrent Users: Test with multiple simultaneous users
• Response Times: Measure query response performance
• Data Volume: Test with large product catalogs
• Peak Usage: Simulate high-traffic scenarios

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Monitoring

• Real-time Metrics: Monitor integration performance
• Error Tracking: Track and analyze errors
• Performance Alerts: Get notified of issues
• Usage Analytics: Track integration usage patterns

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Troubleshooting

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Common Issues

Resolve typical integration problems:

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Connection Issues

• API Authentication: Verify API credentials
• Permission Errors: Check Shopify app permissions
• Network Connectivity: Test network connections
• Rate Limiting: Monitor API usage limits

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Data Synchronization

• Missing Products: Check product visibility settings
• Outdated Information: Verify data refresh intervals
• Inconsistent Data: Check data mapping configurations
• Webhook Failures: Monitor webhook delivery status

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Support Resources

Get help when you need it:

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Documentation

• API Reference: Complete API documentation
• Integration Guides: Step-by-step setup instructions
• Best Practices: Recommended configurations
• Troubleshooting: Common issues and solutions

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Community Support

• Developer Forums: Community discussions and help
• GitHub Repository: Open source code and examples
• Video Tutorials: Visual setup and configuration guides
• Webinars: Live training sessions and Q&A

Test Integration

Test your Shopify connection

View Analytics

Monitor integration performance