Agent Management
Manage your AI agents, configure their behavior, and monitor their performance.Agent Overview
Your agents are the core of your Agentix experience. Each agent is an intelligent assistant designed to handle specific tasks and conversations.Creating Agents
From Templates
Choose from our pre-built templates for common use cases:- Customer Support
- Sales Assistant
- Technical Support
- FAQ Bot
- Lead Qualification
Custom Agents
Build agents from scratch with complete control over:- Personality and tone
- Response patterns
- Knowledge sources
- Integration settings
Agent Configuration
Basic Settings
- Name: Descriptive name for your agent
- Description: What your agent does
- Language: Primary language for conversations
- Timezone: For accurate time-based responses
Personality Settings
- Tone: Formal, casual, friendly, professional
- Response Style: Concise, detailed, conversational
- Brand Voice: Match your company’s communication style
Behavior Rules
- Greeting Messages: How to welcome users
- Escalation Triggers: When to transfer to humans
- Fallback Responses: What to say when uncertain
- Conversation Endings: How to conclude interactions
Knowledge Integration
Connect your agents to various knowledge sources:Document Uploads
- PDF files
- Word documents
- Text files
- Web pages
Database Connections
- Customer databases
- Product catalogs
- FAQ systems
- Knowledge bases
API Integrations
- CRM systems
- Help desk software
- Content management systems
- External APIs
Testing Your Agent
Built-in Testing
- Test conversations in real-time
- Simulate different user scenarios
- Validate response accuracy
- Check escalation procedures
A/B Testing
- Compare different agent versions
- Test response variations
- Measure performance differences
- Optimize based on results
Monitoring & Analytics
Track your agent’s performance with detailed analytics:Key Metrics
- Response Time: How quickly agents respond
- Accuracy Rate: Correctness of responses
- User Satisfaction: Ratings and feedback
- Resolution Rate: Percentage of resolved queries
Conversation Analytics
- Most common questions
- User journey mapping
- Drop-off points
- Success patterns
Agent Deployment
Channels
Deploy your agents across multiple channels:- Website chat widgets
- Mobile apps
- Social media platforms
- Voice assistants
- Email systems
Integration Options
- REST APIs
- Webhooks
- SDKs for popular platforms
- Custom integrations
Best Practices
Follow these guidelines for optimal agent performance
- Start Simple: Begin with basic functionality and add complexity gradually
- Test Thoroughly: Validate all scenarios before deployment
- Monitor Continuously: Track performance and user feedback
- Update Regularly: Keep knowledge base current and relevant
- Train Continuously: Improve based on real conversation data
Troubleshooting
Common Issues
- Poor Response Quality: Review training data and knowledge base
- Slow Response Times: Check system performance and optimization
- User Complaints: Analyze conversation logs and improve responses
- Integration Problems: Verify API connections and configurations
Customize Your Agent
Learn advanced customization options
Knowledge Management
Set up and manage your agent’s knowledge