Frequently Asked Questions
Find answers to the most common questions about Agentix platform, features, and services.Getting Started
What is Agentix?
Agentix is an AI-powered platform that allows you to create, customize, and deploy intelligent AI agents for your business needs. Whether you’re looking to automate customer support, streamline workflows, or enhance user experiences, Agentix provides the tools you need.How do I get started with Agentix?
Getting started is easy! Follow these simple steps:- Sign up for an Agentix account
- Complete the onboarding process
- Create your first agent using our templates
- Customize your agent’s behavior and knowledge
- Deploy and start receiving conversations
Do I need programming knowledge to use Agentix?
No! Agentix is designed to be a no-code solution. You can create and manage agents through our intuitive interface without any programming knowledge. However, if you’re a developer, we also provide APIs and advanced customization options.Account & Billing
What are the pricing plans available?
We offer flexible pricing plans to suit different needs:- Free Tier: 1,000 conversations/month
- Starter: $29/month for 10,000 conversations
- Professional: $99/month for 50,000 conversations
- Enterprise: Custom pricing for high-volume usage
How is usage calculated?
Usage is calculated based on conversations. Each interaction between a user and your agent counts as one conversation. This includes:- Text messages
- Voice interactions
- API calls
- Webhook triggers
Can I change my plan anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated accordingly.What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and also support bank transfers for Enterprise customers.Agent Creation & Management
How do I create my first agent?
Creating an agent is simple:- Go to the Agent Builder in your dashboard
- Choose a template or start from scratch
- Configure basic settings (name, description, personality)
- Add knowledge sources
- Test your agent
- Deploy to your chosen channels
What types of agents can I create?
You can create various types of agents:- Customer Support: Handle customer inquiries and support requests
- Sales Assistant: Help with product recommendations and sales
- FAQ Bot: Answer frequently asked questions
- Lead Qualification: Qualify and nurture leads
- Custom Agents: Build agents for specific use cases
How do I train my agent?
You can train your agent by:- Uploading Documents: Add PDFs, Word docs, and other files
- Connecting Knowledge Sources: Link to databases, wikis, and APIs
- Providing Examples: Give sample conversations and responses
- Continuous Learning: Agents improve from real conversations
Can I customize my agent’s personality?
Absolutely! You can customize:- Tone: Formal, casual, friendly, professional
- Response Style: Concise, detailed, conversational
- Brand Voice: Match your company’s communication style
- Language: Support for multiple languages
Integrations
What platforms can I integrate with?
Agentix supports integrations with:- Messaging Apps: WhatsApp, Slack, Microsoft Teams
- Website Platforms: Shopify, WordPress, custom websites
- Knowledge Sources: Google Drive, Notion, databases
- CRM Systems: Salesforce, HubSpot, Pipedrive
- Custom APIs: Connect to any REST API
How do I set up integrations?
Setting up integrations is straightforward:- Go to the Integrations section in your dashboard
- Choose the platform you want to connect
- Follow the setup wizard
- Configure permissions and settings
- Test the connection
Do integrations require technical knowledge?
Most integrations are designed to be no-code, with step-by-step wizards. However, some advanced integrations may require basic technical knowledge or API access.Performance & Analytics
How can I track my agent’s performance?
Agentix provides comprehensive analytics including:- Conversation Volume: Number of interactions
- Response Accuracy: Correctness of responses
- User Satisfaction: Ratings and feedback
- Resolution Rate: Percentage of resolved queries
- Response Time: How quickly agents respond
What analytics are available?
You can track:- Usage Metrics: Conversations, users, and engagement
- Performance Metrics: Response times and accuracy
- Business Metrics: Conversions and revenue impact
- Custom Metrics: Define your own KPIs
How do I improve my agent’s performance?
To improve performance:- Review Analytics: Identify areas for improvement
- Update Knowledge: Keep information current
- Test Regularly: Use the testing interface
- Gather Feedback: Listen to user input
- Iterate: Continuously refine based on data
Technical Support
What if my agent isn’t responding correctly?
If your agent isn’t performing well:- Check Knowledge Base: Ensure information is accurate and current
- Review Training Data: Verify training examples are relevant
- Test Scenarios: Use the testing interface to identify issues
- Contact Support: Reach out to our support team for help
How do I handle errors or issues?
For technical issues:- Check System Status: Visit our status page
- Review Logs: Check agent logs for errors
- Test Integration: Verify external connections
- Contact Support: Reach out with specific error details
What if I need help with a specific integration?
Our support team can help with:- Setup Issues: Integration configuration problems
- API Questions: Technical integration questions
- Custom Solutions: Tailored integration approaches
- Troubleshooting: Debugging connection issues
Security & Privacy
How secure is my data?
Agentix takes security seriously:- Data Encryption: All data encrypted in transit and at rest
- Access Controls: Role-based access permissions
- Audit Logs: Complete activity tracking
- Compliance: GDPR, CCPA, and SOC 2 compliant
What data do you store?
We store:- Conversation Data: Chat logs and interactions
- Agent Configurations: Your agent settings
- Analytics Data: Performance and usage metrics
- User Information: Account and profile data
Can I export my data?
Yes! You can export:- Conversation History: Complete chat logs
- Agent Configurations: Agent settings and knowledge
- Analytics Data: Performance metrics
- User Data: Account information
Enterprise & Advanced Features
What’s included in Enterprise plans?
Enterprise plans include:- Unlimited Usage: No conversation limits
- Custom AI Models: Tailored AI capabilities
- Dedicated Support: Priority assistance
- Custom Integrations: Tailored solutions
- SLA Guarantees: Service level agreements
Do you offer custom solutions?
Yes! We provide:- Custom Development: Tailored features and integrations
- Dedicated Infrastructure: Isolated resources
- White-label Solutions: Branded experiences
- Professional Services: Implementation and training
How do I contact sales for Enterprise?
You can contact our sales team:- Email: [email protected]
- Phone: 1-800-AGENTIX
- Contact Form: Use our enterprise contact form
- Schedule Demo: Book a personalized demo
Still Have Questions?
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