System Status

Monitor the current status of Agentix services and stay informed about any ongoing issues.

Current Status

All Systems Operational ✅

Last Updated: December 19, 2024, 3:45 PM EST All Agentix services are running normally with no known issues affecting users.

Service Components

Core Platform

Agent Engine: ✅ Operational
Knowledge Base: ✅ Operational
Analytics Engine: ✅ Operational
User Management: ✅ Operational

Integrations

WhatsApp API: ✅ Operational
Shopify API: ✅ Operational
Google Drive API: ✅ Operational
Notion API: ✅ Operational

Infrastructure

Web Application: ✅ Operational
API Services: ✅ Operational
Database Services: ✅ Operational
CDN Services: ✅ Operational

Recent Updates

December 19, 2024

3:45 PM EST: All systems operational
2:30 PM EST: Minor performance optimization completed
1:15 PM EST: Scheduled maintenance window completed successfully

December 18, 2024

11:20 AM EST: WhatsApp integration performance improved
9:45 AM EST: Database optimization completed
8:30 AM EST: All systems operational after maintenance

Performance Metrics

Response Times

Average Response Time: 245ms
95th Percentile: 890ms
99th Percentile: 1.2s
Target: < 500ms

Availability

Current Uptime: 99.9%
Monthly Uptime: 99.95%
Quarterly Uptime: 99.92%
Target: 99.9%

Usage Statistics

Active Users: 12,847
Conversations Today: 45,231
API Requests: 2.3M requests/hour
Peak Usage: 3.1M requests/hour

Incident History

Recent Incidents

December 15, 2024 - WhatsApp Integration Issues

Duration: 2 hours 15 minutes
Impact: WhatsApp messages delayed
Root Cause: Third-party API rate limiting
Resolution: Implemented rate limiting and retry logic
Status: ✅ Resolved

December 12, 2024 - Database Performance

Duration: 45 minutes
Impact: Slow response times for some users
Root Cause: Database query optimization needed
Resolution: Optimized database queries and added caching
Status: ✅ Resolved

December 8, 2024 - Knowledge Base Sync

Duration: 1 hour 30 minutes
Impact: Knowledge base updates delayed
Root Cause: File processing queue backlog
Resolution: Increased processing capacity
Status: ✅ Resolved

Historical Performance

November 2024

Total Downtime: 12 minutes
Major Incidents: 1
Minor Issues: 3
Average Response Time: 267ms

October 2024

Total Downtime: 8 minutes
Major Incidents: 0
Minor Issues: 2
Average Response Time: 251ms

September 2024

Total Downtime: 15 minutes
Major Incidents: 1
Minor Issues: 4
Average Response Time: 289ms

Maintenance Windows

Scheduled Maintenance

Frequency: Monthly
Duration: Typically 2-4 hours
Notification: 48 hours advance notice
Impact: Minimal service disruption

Upcoming Maintenance

Next Scheduled: January 15, 2025, 2:00 AM - 4:00 AM EST
Purpose: Database optimization and security updates
Expected Impact: Brief service interruptions
Notification: Email and dashboard alerts

Emergency Maintenance

Trigger: Critical security issues or major bugs
Notification: Immediate notification via multiple channels
Duration: As short as possible
Impact: Service may be temporarily unavailable

Monitoring & Alerts

Real-time Monitoring

24/7 Monitoring: Continuous system health monitoring
Automated Alerts: Immediate notification of issues
Performance Tracking: Real-time performance metrics
Capacity Planning: Proactive resource management

Alert Channels

Email Notifications: Status updates via email
Dashboard Alerts: In-app notifications
Status Page: Public status information
Social Media: Updates via Twitter and LinkedIn

Response Procedures

Immediate Response: Critical issues addressed within 15 minutes
Escalation Process: Multi-level escalation for complex issues
Communication: Regular updates during incidents
Post-Incident: Detailed reports and improvements

Service Level Agreements (SLA)

Availability Targets

Planned Availability: 99.9% uptime
Critical Services: 99.95% uptime
API Services: 99.9% uptime
Integration Services: 99.5% uptime

Response Times

Critical Issues: 15 minutes response time
High Priority: 1 hour response time
Medium Priority: 4 hours response time
Low Priority: 24 hours response time

Performance Targets

API Response Time: < 500ms average
Page Load Time: < 2 seconds
Database Queries: < 100ms average
File Processing: < 30 seconds

Get Notified

Status Notifications

Stay informed about system status and incidents:

Email Notifications

Subscribe: Get email updates about system status
Incident Alerts: Immediate notification of issues
Resolution Updates: Updates when issues are resolved
Maintenance Notices: Advance notice of scheduled maintenance

Dashboard Alerts

In-App Notifications: Status updates in your dashboard
Banner Alerts: Prominent notifications of issues
Status Indicators: Visual indicators of service health
Incident Timeline: Real-time incident updates

Twitter: Follow @AgentixStatus for updates
LinkedIn: Company page updates
Status Page: Subscribe to status page updates
RSS Feed: RSS feed for status updates

Custom Alerts

Service-Specific: Get alerts for specific services
Severity Levels: Choose alert severity levels
Delivery Methods: Email, SMS, or dashboard notifications
Frequency Settings: Control how often you receive updates

Contact During Issues

Reporting Issues

If you experience issues not reflected on this status page:

Support Channels

Email: [email protected]
Live Chat: Available in dashboard
Phone: 1-800-AGENTIX
Community Forum: Report issues in community

Information to Include

Description: Clear description of the issue
Steps to Reproduce: How to recreate the problem
Error Messages: Any error messages or codes
Account Information: Your account details
Timestamp: When the issue occurred

Emergency Contacts

For critical business-impacting issues:

Emergency Email: [email protected]
Emergency Phone: 1-800-AGENTIX (press 1 for emergencies)
Escalation: Contact your account manager
Status Updates: Check this page for updates

Subscribe to Updates

Get notified of status changes

Report an Issue

Contact support if you’re experiencing issues

View Incident History

See detailed incident reports

Community Changelog

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