Contact Support
Get personalized help from our support team. We’re here to help you succeed with Agentix.Support Channels
Live Chat
Best for: Quick questions and immediate help- Availability: 24/7 for all users
- Response Time: Usually within minutes
- Access: Available in your dashboard
- Features: File sharing, screen sharing, chat history
Email Support
Best for: Detailed issues and documentation- Email: [email protected]
- Response Time: Within 4 hours during business hours
- Availability: Monday-Friday, 9 AM - 6 PM EST
- Features: Detailed responses, file attachments, ticket tracking
Phone Support
Best for: Complex issues and urgent problems- Phone: 1-800-AGENTIX (1-800-243-6849)
- Availability: Monday-Friday, 9 AM - 6 PM EST
- Response Time: Immediate during business hours
- Features: Direct conversation, screen sharing, immediate resolution
Enterprise Support
Best for: Enterprise customers and complex implementations- Dedicated Support: Priority assistance for Enterprise plans
- Response Time: Within 1 hour for critical issues
- Availability: 24/7 for critical issues
- Features: Dedicated support team, phone support, priority handling
Before You Contact Us
Self-Service Resources
Try these resources first to find quick answers:Documentation
- User Guides: Step-by-step instructions
- API Documentation: Technical reference
- Video Tutorials: Visual learning resources
- Best Practices: Recommended approaches
Community Resources
- FAQ: Frequently asked questions
- Community Forum: User discussions and help
- Knowledge Base: Searchable help articles
- Troubleshooting Guide: Common issues and solutions
Information to Prepare
When contacting support, have this information ready:Account Information
- Email Address: Your Agentix account email
- Account Type: Free, Starter, Professional, or Enterprise
- Account ID: Found in your dashboard settings
- Subscription Status: Active, suspended, or expired
Issue Details
- Description: Clear description of the problem
- Steps to Reproduce: How to recreate the issue
- Error Messages: Exact error text or screenshots
- Expected Behavior: What should happen instead
Technical Information
- Browser: Browser type and version
- Operating System: Windows, Mac, Linux
- Device: Desktop, mobile, tablet
- Network: Any network restrictions or VPN usage
Support Tiers
Free Tier Support
- Live Chat: Basic support during business hours
- Email Support: Standard response times
- Community Forum: Access to community help
- Documentation: Full access to help resources
Starter & Professional Support
- Priority Live Chat: Faster response times
- Email Support: Priority handling
- Phone Support: Available for complex issues
- Extended Hours: Support beyond business hours
Enterprise Support
- Dedicated Support: Assigned support team
- 24/7 Phone Support: Round-the-clock assistance
- Priority Response: Fastest response times
- Custom Solutions: Tailored support approaches
Common Support Topics
Account & Billing
- Login Issues: Password resets, account access
- Billing Questions: Charges, payment methods, invoices
- Plan Changes: Upgrades, downgrades, cancellations
- Usage Limits: Understanding and managing usage
Agent Management
- Agent Creation: Building and configuring agents
- Performance Issues: Slow responses, accuracy problems
- Knowledge Base: Adding and managing content
- Testing: Using testing tools and scenarios
Integrations
- Setup Issues: Connecting external platforms
- API Problems: Authentication and connection issues
- Data Sync: Keeping data synchronized
- Custom Integrations: Building custom connections
Technical Issues
- System Errors: 500 errors, timeouts, crashes
- Performance: Slow loading, memory issues
- Browser Problems: Compatibility and display issues
- Mobile Issues: App and mobile web problems
Escalation Process
Level 1: Initial Support
- Handled by: General support team
- Response Time: Standard response times
- Resolution: Most common issues resolved here
- Escalation: Complex issues moved to Level 2
Level 2: Technical Support
- Handled by: Technical specialists
- Response Time: Faster response for technical issues
- Resolution: Complex technical problems
- Escalation: Critical issues moved to Level 3
Level 3: Engineering Support
- Handled by: Engineering team
- Response Time: Immediate for critical issues
- Resolution: System-wide issues and bugs
- Escalation: Product management for feature requests
Response Time Expectations
Live Chat
- Free Tier: 15-30 minutes during business hours
- Paid Plans: 5-15 minutes during business hours
- Enterprise: 2-5 minutes, 24/7 availability
Email Support
- Free Tier: 4-8 hours during business hours
- Paid Plans: 2-4 hours during business hours
- Enterprise: 1-2 hours, 24/7 for critical issues
Phone Support
- Paid Plans: Immediate during business hours
- Enterprise: Immediate, 24/7 for critical issues
- Wait Time: Usually under 5 minutes
Getting the Best Support Experience
Be Specific
- Clear Description: Explain the problem clearly
- Include Details: Provide relevant context
- Show Examples: Include screenshots or error messages
- Be Concise: Get to the point quickly
Provide Context
- What You Were Doing: Describe the actions leading to the issue
- When It Started: Timeline of when the problem began
- Impact: How the issue affects your work
- Urgency: How quickly you need a resolution
Follow Up Appropriately
- Wait for Response: Allow time for support to respond
- Provide Updates: Share any new information
- Be Patient: Complex issues may take time to resolve
- Stay Engaged: Respond to support questions promptly
Alternative Support Options
Community Forum
- Best for: General questions and discussions
- Response Time: Varies based on community activity
- Availability: 24/7 community access
- Benefits: Learn from other users, share experiences
Knowledge Base
- Best for: Self-service help and documentation
- Response Time: Immediate access
- Availability: 24/7 access to articles
- Benefits: Quick answers, detailed instructions
Video Tutorials
- Best for: Learning new features and workflows
- Response Time: Immediate access
- Availability: 24/7 video library access
- Benefits: Visual learning, step-by-step guidance
Feedback & Suggestions
Product Feedback
We value your input on how to improve Agentix:- Feature Requests: Suggest new features
- Improvement Ideas: Ways to enhance existing features
- User Experience: Feedback on interface and workflows
- Performance: Suggestions for better performance
Support Feedback
Help us improve our support experience:- Response Quality: Rate support interactions
- Resolution Time: Feedback on response times
- Support Methods: Preferred communication channels
- Overall Experience: General support satisfaction
Start Live Chat
Chat with our support team now
Send Email
Email our support team
Call Us
Call 1-800-AGENTIX